Privacy Policy
Understanding how we collect, use, and protect your personal information.
Data Protection Notice
This privacy policy complies with the Information Technology Act, 2000 and Information Technology Rules, 2011 of India.
1. Information We Collect
Personal Information
- Full name and title
- Contact details (phone, email)
- Postal address
- Date of birth
- Government ID details
- PAN card details (for TCS)
Travel Information
- Passport details
- Visa information
- Travel preferences
- Medical information (if provided)
- Emergency contacts
- Special requirements
2. How We Use Your Information
Primary Purposes
- Booking and trip arrangements
- Customer support services
- Payment processing
- Legal compliance requirements
- Emergency assistance
Marketing Purposes (With Consent)
- Travel offers and promotions
- Newsletter distribution
- Service updates
- Customer surveys
3. Data Storage and Security
We implement industry-standard security measures:
- Data encryption in transit and at rest
- Secure servers located in India
- Regular security audits and updates
- Access control and authentication
- Employee confidentiality agreements
- Incident response procedures
4. Data Sharing and Disclosure
Authorized Sharing
- Travel service providers
- Payment processors
- Insurance companies
- Government authorities (when required)
We Never Share
- Personal data with marketers
- Financial information with third parties
- Medical information without consent
- Data for commercial purposes
5. Your Rights and Choices
Under Indian data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Withdraw marketing consent
- Request data deletion
- File complaints
- Opt-out of data sharing
- Request data portability
- Review automated decisions
6. Data Retention
We retain your information for:
- Active accounts: Throughout the relationship
- Inactive accounts: 2 years after last activity
- Financial records: 8 years (as per Indian tax laws)
- Legal requirements: As mandated by law
7. International Data Transfers
For international bookings, your data may be transferred to other countries. We ensure:
- Compliance with Indian data protection laws
- Appropriate safeguards for data transfer
- Data processing agreements with partners
- Protection of your privacy rights
Privacy Concerns?
For any privacy-related queries or concerns, contact our Data Protection Officer:
- Email: infohashtagtraveller@gmail.com
- Phone: +91 9116552195
- Response Time: Within 48 hours
- Office Hours: Monday to Saturday, 9:00 AM to 8:00 PM (IST)