Cancellation & Refund Policy
Our cancellation policy complies with Indian consumer protection guidelines and tourism regulations.
Important Notice
This policy is in accordance with the Guidelines for Tourism Industry issued by the Ministry of Tourism, Government of India, and complies with the Consumer Protection Act, 2019.
1. Standard Cancellation Policy
Refund Structure
100% Refund
- Cancellation 30 or more days before departure
- Service unavailability from our end
- Government travel restrictions
75% Refund
- Cancellation 20-29 days before departure
50% Refund
- Cancellation 10-19 days before departure
No Refund
- Cancellation less than 10 days before departure
- No-show on departure date
- Incomplete or invalid travel documents
2. Special Considerations
Full Refund Cases
- Natural calamities/disasters
- Medical emergencies (with hospital documentation)
- Visa rejection (with proper documentation)
- Death in immediate family
- Military deployment
- Service cancellation from our end
Non-Refundable Items
- Visa processing fees
- Travel insurance premium
- Vaccination/medical test charges
- Bank transaction charges
- Any third-party charges
3. GST and Taxation
- GST charged will be refunded as per the refund percentage
- TCS (Tax Collected at Source) will be refunded in full
- Processing fees and transaction charges are non-refundable
- International transaction charges are subject to bank policies
4. Refund Process & Timeline
Domestic Bookings
- Processing time: 5-7 working days
- Refund to original payment method
- UPI/Net Banking: 2-3 working days
- Credit Card: 7-10 working days
International Bookings
- Processing time: 10-15 working days
- Subject to international banking procedures
- Exchange rate as per bank's prevailing rate
5. How to Cancel
Online Process
- Login to your account
- Visit My Bookings section
- Select booking to cancel
- Upload supporting documents (if any)
- Submit cancellation request
Contact Support
For urgent cancellations or assistance:
- Email: infohashtagtraveller@gmail.com
- Phone: +91 9116552195
- WhatsApp: +91 9116552195
6. Consumer Rights
As per the Consumer Protection Act, 2019, you have the right to:
- Clear information about cancellation terms before booking
- Fair and timely processing of refunds
- Grievance redressal within reasonable timeframe
- Appeal to consumer courts if unsatisfied
- Protection against unfair trade practices
Need Help?
For any queries regarding cancellations or refunds, our support team is available:
- Monday to Saturday: 9:00 AM to 8:00 PM (IST)
- Email response time: Within 24 hours
- Emergency support available on holidays